My recent role as a Business Development Lead took me to Dhaka and Yangon, where I spearheaded the development of an AI-integrated digital learning platform. The aim? To bridge the market skills gap in Myanmar's emergency context. It was a project that required innovation, collaboration, and, most importantly, a vision to provide over 1.5 million young people with the tools they needed to build their futures. Securing $0.4 million in funding within a year, I worked closely with Helvetas, UNICEF, and Save the Children to bring this platform to life in low-tech environments, aligning the technology with local demands. Through market research, needs assessments, and careful planning, we delivered a product that truly met the needs of the people it was designed for.

In Dhaka, I took on the challenge of scaling Bangladesh's first open-source e-learning platform for primary healthcare workers. This project wasn’t just about implementing technology; it was about expanding healthcare access to rural communities who needed it the most. By fostering collaboration on GitHub, we created a platform that could be continuously improved by the community. Strategic contract negotiations reduced procurement costs by 20%, allowing us to maximize the impact of the project. From publishing Terms of Reference for digitalization projects to guiding mobile app development for youth training, I ensured that we aligned technical solutions with the real-world needs of the communities we served.

In Switzerland, as a Product Manager, I took on the challenge of driving digital innovation in a healthcare setting. Working across hospital departments, I integrated IT service management solutions that boosted operational efficiency by 30%. The goal was clear: improve patient care by streamlining processes. To ensure seamless functionality, I worked closely with IT teams, business units, and vendors, achieving a 99.99% service availability rate. Leading requirements gathering sessions and overseeing the deployment of software enhancements, I ensured that the new solutions aligned perfectly with the hospital's IT infrastructure. But more than that, it was about change management-building capacity and ensuring that staff embraced these new tools and processes.

As a trainee at Zimmer GMBH, I worked on the implementation of a prosthetic joint registry web application. My role involved creating a toolkit and documenting best practices that were tailored to meet the needs of diverse markets, specifically in Austria, Germany, and the Netherlands. It was a unique challenge to tailor a solution that met regulatory and user requirements in different regions, and I thrived on ensuring the solution was both functional and user-friendly. Post-implementation, I supported training initiatives that empowered users to adopt the new systems confidently.

Before my work in Europe, I was fortunate enough to lead projects across India and Africa, where I managed the deployment of digital solutions in healthcare settings. At Aga Khan Hospital in Nairobi, for example, I facilitated workshops to gather the necessary product specifications, helping the hospital transition from manual to automated billing, procurement, and logistics systems. This resulted in over a 40% improvement in billing accuracy, positioning the hospital for a full digital transformation. I also led a process redesign that enhanced workflow efficiency, with staff adapting to the new digital systems in under three months. A remarkable achievement for such a large organisation.